Dedicated Customer Service

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Dedicated Customer
Service

[/vc_column_text][vc_empty_space height=”5px”][vc_row_inner css=”.vc_custom_1465824795890{margin-bottom: 0px !important;}”][vc_column_inner css=”.vc_custom_1465823996755{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column_text]Our focus is to differentiate ourselves by providing the highest level of customer service to our clients while achieving the best performance. We work closely with our clients to develop programs that will maximize their return. We believe that each client’s needs are unique, and will strive to tailor our services for a successful partnership. You can be assured that you are aligned with an organization that has a thorough understanding of the collection industry. Our staff will also stay abreast of your continuing needs through on-going and personal contact.

Our client services department is one of the most experienced teams of debt
collection professionals available. Nearly all of our employees have been with
the organization for more than a decad and bring a wealth of knowledge in
many debt recovery aspects Below are highlights of what you can expect from
our client services division.

• Dedicated Customer Service Representatives
• Formal and Custom Reporting
• Online Account Management
• Legal Advice
• 24 Hour Guaranteed Response Time on All Client Requests

With an enviable track record of success and experience accumulated from years of practice, you can rest assured that your debts are well taken care of. Our debts collector experts make well-informed decisions carefully strategised in each case to rcover your debts while protecting the relationship between with your partner or client.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” css=”.vc_custom_1575725361526{margin-top: 40px !important;margin-bottom: 40px !important;}”][vc_column][vc_custom_heading text=”Corporate Debt Recovery Process” font_container=”tag:h3|text_align:center|color:%23111111″ use_theme_fonts=”yes” el_class=”headings”][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” css=”.vc_custom_1465823723509{margin-bottom: 0px !important;}”][vc_column css=”.vc_custom_1467205804067{padding-top: 100px !important;padding-right: 60px !important;padding-bottom: 100px !important;padding-left: 60px !important;background-color: #26272d !important;}” offset=”vc_col-md-4″][vc_column_text css_animation=”bottom-to-top”]

Stage 1

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At this initial stage, your Case Manager will liaise with our Collection Officers and in-house debt analysts to analyse your specific case to determine the most appropriate method of recovery.
Recovery methods at this stage will usually involve carefully targeted telephone call.
In the event that a debtor cannot be found, we will conduct a free search to locate the whereabouts of the debtor.

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Stage 2

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In the event that the debt is not recovered at Stage 1, your Case Manager will liaise with you in regard to the next stage of the collection process.
We will ascertain each individual case and seek further instructions from you and suggest an appropriate course of action.
Usually at this stage, a carefully crafted letter of demand will be sent out.

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Stage 3

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Most debtors would settle their debts by Stage 2. If they haven’t, we would send our professional debt collectors to their business premises or place of residence to chase up on the outstanding debt.

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With more than a decade of experience in corporate debt recovery and financial industry,debtcollection.com.sg understands what needs to be done to recover unpaid commercial debts. We recognise that relationships, be it personal or corporate, are both delicate in nature, and must be handled using a careful and calculated approach. This ensures maximum recovery, while still maintaining existing relationships.

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We believe that you should understand your legal rights when it comes to delays in payments that may eventually result in unpaid debts. You should be receiving payments in a time-critical manner as business operations depend on a smooth and steady cash flow process. If you are having trouble recovering overdue accounts and unpaid debts, consult our professionals at debtcollection.com.sg today.

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